Working with
‍Strong

Thinking of taking the next step? Here's what to expect. Let's do this.   

The right fit makes all the difference.

Choosing an agency partner is a big decision—but it doesn't need to be a stressful one.

Our goal is to earn your trust through transparency, accountability, and successful work—delivering value beyond your expectations in every way.

Our process, refined over 23 years of operation, is the key way we make this happen.

Step 1

Getting Acquainted

We start with up to two hours of free consultation. No strings attached, no obligation whatsoever.

These conversations, held in-person or online, simply help us understand your challenges and goals while allowing both of us to assess fit.

We'll answer your questions and make sure we have what it takes to help you succeed. If we don't, we'll help guide you to the right resources.

Step 2

Diagnosis, Strategy & Planning

Some companies come to us with clearly defined needs, making it easy to estimate scope, cost, and timelines.

But it’s ok if you don’t know exactly what you need. That’s what our strategic planning, project scoping, and consulting services are for. These are paid engagements that provide clarity, expert insight, and detailed plans of action for achieving your goals.

This highly-custom work ensures we’re solving the right problem with the right plan—before creative development begins. Each deliverable is tailored to your unique situation, resources, and business objectives.

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Step 3

Structuring the Engagement

Once the blueprint for success is in place, our work generally takes shape in one of three engagement models, depending on the scope, service level, and amount of support you need.

Each of these models can be fully customized to meet your specific goals, budget, timeline and expectations. In fact, the flexibility of our models ensures that any engagement—no matter how large or small—can be seamlessly executed with efficiency and precision.

Projects

Turn-key creation of one or more clearly defined deliverables, such as a branding assignment, or a website

Campaigns

Expertly-choreographed advertising or marketing initiatives that require multiple, integrated creative elements

Programs

Ongoing initiatives that require management of core marketing functions, such as PPC ads, blogging or social media communications
Step 4

Creating Your Work

This is the fun part. We bring your marketing projects to life using a proven process that we've fine-tuned over the course of creating more than 150,000 creative assets:

  1. Ideation, conceptualization and prototyping
  2. Design and content production
  3. Reviews, revision and refinement
  4. Final production and deployment
  5. Post-deployment support and maintenance
Step 5

Sustaining Your Success

Upon completing your project, we'll meet with you to assess results, share insights, and plan next steps. If the engagement is a campaign or program, these sessions will happen at set milestones or routine intervals.

Throughout the process, we'll also work with you to identify ways to strengthen your internal resources, enabling you to do more through the use of new tools, methods, and technologies like AI.

From here to success.

Every engagement is an opportunity to help your business get somewhere. To us, the size of your budget isn't important. A clear vision of the destination is what matters.

Whether you're just starting out, trying to level-up, or needing to go far, fast, we'll not only show you the way—we'll help you get there.
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FAQs

We offer fair, competitive rates and flexible billing options tailored to your needs.

Smaller projects are typically billed hourly or via project fee, with invoices issued monthly or at defined milestones. Most projects require a partial amount due in advance.
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Larger initiatives may include phased budgets, installments, or monthly retainers. We also offer discounts on pre-paid time bundles, which are a cost-effective solution for both ad-hoc, periodic needs as well as planned projects.

Until we've adequately scoped out a project, we can't provide accurate pricing. But if you're needing some general pricing guidance to help plan an upcoming initiative, please contact us and we'll make sure we cover that in our free, no-obligation initial consultation.

A package model provides a steady flow of deliverables and predictable billing, which many clients find beneficial. And we're willing to offer customized packaged services or deliverables designed around your specific goals, needs, resources, and desired cadence.

We do not offer one-size-fits-all, "rinse and repeat" packages. These are common offerings in our industry because they're an easy sell, but we don't believe they're always in our clients' best interests. Our objective is to deliver what you need, not to just kick out a certain number of things per month.

Not exclusively. Our strength is in solving complex marketing challenges and developing seamless, end-to-end customer experiences that incorporate a variety of integrated tactics. This requires deep, cross-discipline expertise that we've accumulated over the course of 20+years, and we've applied these skills and practices in many key industry verticals.

That said, we're very experienced in sectors where clarity, compliance, and precision matter—like health care, technology, energy, and logistics. And we're especially strong at helping companies with unique or complex offerings.

Absolutely. In fact, we firmly believe that strong internal resources are a vital component of a successful marketing program. We can help you maximize the value of your in-house resources by enabling them to do the best work possible—sharing insights, knowledge, tips, tools, and processes to help them produce agency-level work, and stay ahead of the curve.

If you have freelancers, specialist agencies, or partners you'd like to include in a project, that's no problem. As long as roles are clearly defined, we are more than willing to cooperate with your existing team and and contribute to a positive outcome.
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We use an array of AI tools to support research, analysis, creative exploration and content development—but never as a substitute for original human thought, and never without human governance. Our AI usage is guided by ethical industry standards and best practices to ensure quality, authenticity, and accountability.

AI is transforming the marketing world at an astonishing pace. Thus, we dedicate extensive time to learning how to leverage AI innovations in the smartest, most responsible and trustworthy ways so that we can use it to add value for our clients. This includes using AI to enhance our own productivity and capabilities, as well as leading client AI initiatives through consulting, training, and development of custom AI solutions.

While there are many opinions about AI, its potential impact on almost every business function – not just marketing and creativity – is something that must be thoughtfully and strategically considered, and Strong is committed to helping our clients navigate those considerations.

To learn more about our perspectives on AI, and how we use it, check out our 2025 AI Report.

Your work is created primarily by our senior in‑house team. When needed, we contract with specialists to scale our team or perform specific functions. This is a key reason why we're able to accomplish such a wide array of work while staying lean, agile and cost efficient.

All of our outside resources are vetted for excellence. We've worked with most of them for many years, and  all work assigned to them is led by a Strong team member to ensure consistency and quality. Your important brand work is in excellent hands at Strong.

Ready for takeoff?

With over 20 years of experience, we’re equipped to help you achieve your goals.

Contact us for a free, no-obligation consultation.
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